- Automated unique complaint ID generation.
- Structured complaint workflows based on ULB classifications to ensure speedy resolution.
- Automated notifications to citizens and functionaries on complaint registration and resolution.
- Auto escalation of complaints in case of delay in resolution.
- Automated dashboards and reports to track functionary and departmental performance.
- Drive accountability with detailed functionary level SLA monitoring.
- Enable data driven resource allocation and prioritization with GIS enabled ward level reports and breakdowns.