- Automated unique complaint ID generation.
- Structured complaint workflows based on ULB classifications to ensure speedy resolution.
- Automated notifications to citizens and functionaries on complaint registration and resolution.
- Auto escalation of complaints in case of delay in resolution.
- Automated dashboards and reports to track functionary and departmental performance.
- Drive accountability with detailed functionary level SLA monitoring.
- Enable data driven resource allocation and prioritization with GIS enabled ward level reports and breakdowns.
0
Complaints redressed0
% completedKey Features
Register Grievances From Multiple Sources
Grievance redressal system can be accessed through various channels such as citizen portal, citizen service centre, mobile app, email, call centre.
Grievances are Automatically routed to the relevant officer
Robust routing engine helps each grievance to flow to correct official avoiding delay in resolution.
Track performance in real-time with intuitive dashboards
Each complaint is tracked through its lifecycle using a unique complaint tracking number.
Ensure Time Bound Service Delivery with built in SLA Monitoring
The employee app allows ULB staff to access complaints on the field without having to contact their office and update status from the field.
Focus on the relevant cases with built in escalation rules
Configuration of rules for auto-assignment of complaints based on complaint type and location.
Fully Integrated with the DIGIT Ecosystem
Paperless
Cashless
Open Source
Automatic Fee Calculation
Integrated Workflow & Notifications
Highly Configurable
Features
Ability to file and track complaints through any smartphone.
Support for attaching photos and integration with Google Maps.
Ability to geo-tag images.
Alerts to superior official if complaint remains open after designated time.
Citizens receive text messages at various stages of the complaint’s lifecycle.