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  • Grievance handling simplified
    Use our award winning Public Grievance Application to ensure time bound, transparent grievance redressal
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Key Features

  • Automated unique complaint ID generation.
  • Structured complaint workflows based on ULB classifications to ensure speedy resolution.
  • Automated notifications to citizens and functionaries on complaint registration and resolution.
  • Auto escalation of complaints in case of delay in resolution.
  • Automated dashboards and reports to track functionary and departmental performance.
  • Drive accountability with detailed functionary level SLA monitoring.
  • Enable data driven resource allocation and prioritization with GIS enabled ward level reports and breakdowns.

Register Grievances From Multiple Sources

Grievance redressal system can be accessed through various channels such as citizen portal, citizen service centre, mobile app, email, call centre.

Grievances are Automatically routed to the relevant officer

Robust routing engine helps each grievance to flow to correct official avoiding delay in resolution.

Track performance in real-time with intuitive dashboards

Each complaint is tracked through its lifecycle using a unique complaint tracking number.

Ensure Time Bound Service Delivery with built in SLA Monitoring

The employee app allows ULB staff to access complaints on the field without having to contact their office and update status from the field.

Focus on the relevant cases with built in escalation rules

Configuration of rules for auto-assignment of complaints based on complaint type and location.

Fully Integrated with the DIGIT Ecosystem

Paperless

Cashless

Open Source

Automatic Fee Calculation

Integrated Workflow & Notifications

Highly Configurable

Features

Ability to file and track complaints through any smartphone.

Support for attaching photos and integration with Google Maps.

Ability to geo-tag images.

Alerts to superior official if complaint remains open after designated time.

Citizens receive text messages at various stages of the complaint’s lifecycle.

ABOUT DIGIT

Digit is a platform which is open source and open API powered for developers, enterprises and citizens to build new applications and solution. The ready to use platform helps achieve quicker implementation time-frames and helps local governments achieve process improvements, accountability and transparency at various levels of administration.

OUR COMPANY

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RESOURCES

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  • Blog
  • Source Code
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GET IN TOUCH

#147/J, 1st floor, 10th Cross,
12th Main, 3rd Block,
Koramangala, Bangalore 560034
  •      Find us on map
  •      +91 80 4125 5708
  •      contact@digit.org
  • Product
    • REVENUE
      • Property Tax
      • Water & Sewerage Charges
      • Trade License
      • Solid Waste Management
      • Land & Estate
      • Advertisement Tax
      • User Charges & Service fee
    • CITIZEN
      • Building Plan Approval
      • Public Grievance Redressal
      • mSeva
      • Marriage Registration
      • Birth / Death Registration
      • Social Services
    • ADMINISTRATION
      • Employee Management
      • File Management
      • Council Management
      • Legal Case Management
    • EXPENDITURE
      • Financial Management
      • Payroll Management
      • Asset Management
      • Works Management
      • Inventory Management
  • Documentation
  • Case Studies
  • Partners
  • About Us
  • Join Us
  • Access DIGIT
  • Request a Demo
DIGIT